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Warranty Policy
At Digitul Computers, all products are tested and checked before being supplied. Our warranty period depends on the condition of the product:
Refurbished Products — 6-Month Warranty
Pre-Owned & Used Products — 3-Month Warranty
Unless a different warranty period is clearly stated on the product listing or invoice.
1. Products Arriving Faulty or Damaged
Please inspect your order when it arrives.
If your product arrives damaged, defective or not functioning, contact us within 48 hours of delivery and provide photos or other relevant information where possible.
We will assess the issue and advise on the appropriate resolution.
2. Fault Within 7 Days
If a product develops a qualifying fault within 7 days of delivery, please contact us immediately.
Following assessment, the applicable remedy may include repair, replacement or refund, depending on the circumstances and applicable law.
3. Warranty Period
Refurbished Products — 6 Months
Refurbished products include a 6-month warranty covering qualifying hardware faults and defects arising during normal use.
Pre-Owned & Used Products — 3 Months
Pre-owned and used products include a 3-month warranty covering qualifying hardware faults and defects arising during normal use.
All warranty claims are subject to inspection and testing.
4. What Is Not Covered
The warranty does not cover damage caused by:
Accidents or physical damage
Liquid or moisture
Misuse or negligence
Unauthorised repairs
Unauthorised modifications
Tampering or opening of the device
Incorrect installation or handling
Electrical damage or unsuitable power sources
Normal wear and tear
5. Tampered or Modified Devices
Unauthorised opening, tampering, modification or repair may void the warranty where it caused or contributed to the reported fault.
6. Refurbished & Pre-Owned Products
Refurbished and pre-owned products may show reasonable signs of previous use consistent with their stated condition.
Cosmetic marks or wear that were disclosed or reasonably apparent at the time of purchase are not automatically considered warranty defects.
7. Warranty Claims
To make a warranty claim, please contact us with:
Your order or invoice number
Product details
A description of the fault
Photos or video where helpful
Please do not send a product back without first contacting us and receiving return instructions.
8. Inspection & Assessment
All warranty claims are subject to inspection and testing.
If a qualifying fault is confirmed, we will provide the applicable remedy.I
f testing shows that the issue resulted from misuse, accidental damage, tampering, modification or another excluded cause, the warranty claim may be declined.
9. Contact Us
Phone: +27 10 745 7701
WhatsApp: +27 81 533 4544
Please have your order or invoice number available when contacting us.