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Refund Policy
At Digitul Computers, we want you to be satisfied with your purchase. Returns and refunds are handled according to the condition of the product, the reason for the return, and applicable consumer-protection law.
1. Products Arriving Faulty or Damaged
Please inspect your order as soon as it is delivered.
If a product arrives damaged, defective or not functioning, please contact us within 48 hours of delivery.
Where appropriate, we may arrange a replacement or another suitable resolution after assessing the issue.
Any accessories, cables, chargers or other items supplied with the product must be returned with it. Missing items may affect the return or refund.
2. Faults Within 7 Days
If a product develops a qualifying fault within 7 days of delivery, contact us as soon as possible.
After inspection, we may repair, replace or refund the product, depending on the circumstances and applicable law.
Where the fault is found to have resulted from misuse, negligence, accidental damage or another excluded cause, the return may not qualify for a refund.
3. Incorrect Product or Change of Mind
If you received the wrong product or ordered an incorrect product, please contact us within 7 days of delivery.
Where a return is approved, the product must be returned in an acceptable condition and with all supplied accessories.
For returns that are not due to a fault or error on our part, return courier costs may be the customer's responsibility.
4. How to Request a Return
Please contact us before sending any product back.
Email: info@digitul.co.za
Once your return request has been reviewed, we will confirm whether the return is approved and provide instructions for the return.
Products sent back without prior approval may not be accepted.
5. Digital Products
Digital products, including software keys and other digital licences, are non-refundable once supplied or activated, except where required by applicable law.
6. Damaged or Incorrect Returns
Products being returned must be packaged securely to prevent damage during transit.
Digitul is not responsible for damage caused by inadequate packaging or damage occurring during the customer's return shipment.
If you receive an incorrect or damaged product, please contact us before arranging a return so we can assist.
7. Non-Returnable Items
Unless otherwise required by applicable law, certain products may not be eligible for return, including:
Gift cards
Digital products and software keys once supplied or activated
Products damaged through misuse, negligence or unauthorised modification.
8. Exchanges
If an exchange is approved, we will advise you of the available options.
Depending on stock availability, we may arrange a replacement or process the return and refund before a new product is purchased.
9. Refunds
Once we receive and inspect a returned product, we will confirm whether the refund has been approved.
Approved refunds will generally be processed using the original payment method.
Bank or payment-provider processing times may mean that the refund does not appear immediately in your account.
If a product is reported as faulty but our inspection finds that it is functioning correctly, and no qualifying defect is identified, the return may not qualify for a refund. Return courier costs may be charged to the customer in such circumstances.
10. Warranty & Consumer Rights
A return or refund request may also be covered by our Warranty Policy where a qualifying product fault is involved.
Nothing in this Refund Policy is intended to remove or reduce any rights available to consumers under applicable South African consumer-protection law.
Contact Us
For return or refund enquiries:
Email: info@digitul.co.za
Phone: +27 10 745 7701
WhatsApp: +27 81 533 4544
Please have your order or invoice number available when contacting us.