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Privacy Policy
At Digitul, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared and how you can contact us about your personal information.
1. Information We May Collect
Digitul supplies quality refurbished and pre-owned Dell, HP and Lenovo business laptops, together with selected laptop accessories.
All products are tested and checked before being supplied.
Because many of our products are refurbished or pre-owned, products may show reasonable signs of previous use consistent with their stated condition.
2. Product Information
Depending on how you interact with Digitul, we may collect:
Name and surname
Company or business name
Email address
Telephone number
WhatsApp number
Billing address
Delivery address
Order information
Invoice information
Products purchased
Payment transaction information
Information provided when contacting us
Information relating to returns, refunds or warranty claims
Information provided when requesting technical or customer support
Website usage and technical information where applicable
3. Product Pricing
Digitul may use your information to:
Process and fulfil orders; Confirm payments;
Arrange delivery or collection;
Communicate with you about your order;
Provide customer support;
Process returns and refunds;
Process warranty claims;
Respond to enquiries;
Maintain transaction and business records;
Improve our website and services;
Protect our website and business against fraud or misuse;
Comply with applicable legal requirements;
and Send relevant marketing communications where permitted by law.
3. Payment Information
Payments made through our website may be processed by third-party payment providers such as PayFast.
Where a third-party payment provider processes your payment, that provider may handle your payment information in accordance with its own terms and privacy practices.
Digitul does not intentionally retain complete payment-card information where payment is processed through a third-party payment provider.
4. Delivery Information
When you select courier delivery, Digitul may provide relevant information to the courier or delivery service necessary to complete the delivery.
This may include your name, contact details and delivery address.Our Delivery Policy explains how orders are prepared and delivered.
5. Returns, Refunds and Warranty Information
If you contact Digitul regarding a return, refund or warranty claim, we may collect information necessary to investigate and process the request.
This may include your order or invoice number, product details, description of the issue, photographs or videos and other relevant information.
6. Cookies
The Digitul website may use cookies and similar technologies to support website functionality, security, performance and analytics.
Cookies may help the website remember certain information and understand how visitors use the website.
You may be able to control cookies through your browser settings.
7. Marketing
Digitul may communicate information about products, promotions or services where permitted by applicable law.
Customers may request that marketing communications be stopped.
8. Sharing Personal Information
Digitul may share relevant personal information with trusted third parties where necessary to provide our services.
Examples may include:
Payment providers;
Courier and delivery providers;
Website and hosting providers;
Technology and service providers; and
Professional or regulatory services where required.
We only aim to share information that is reasonably necessary for the relevant purpose.
9. Protecting Your Information
Digitul takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.However, no electronic storage or transmission system can be guaranteed to be completely secure.
10. Retention of Information
Digitul may retain personal information for as long as reasonably necessary to:
Provide our services;
Complete transactions;
Maintain business records;
Process returns, refunds and warranty claims;
Resolve disputes; Meet legal obligations; or
Protect our legitimate business interests.
When information is no longer required and there is no lawful reason to retain it, it may be securely deleted or destroyed.
11. Your Rights
Subject to applicable law, you may request information regarding personal information held by Digitul and may request correction of inaccurate or outdated information.
You may also have rights to object to certain processing, request deletion where applicable, withdraw consent where processing is based on consent, and object to direct marketing.
12. Third-Party Websites
The Digitul website may contain links to third-party websites.
Digitul is not responsible for the privacy practices, security or content of third-party websites.
Customers should review the privacy policies of third-party websites they visit.
13. Children's Information
Digitul does not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.
14. Changes to This Privacy Policy
Digitul may update this Privacy Policy from time to time.
The latest version will be published on this page.
15. Contact Us
For privacy-related enquiries:
Digitul
Email: info@digitul.co.za
Phone: +27 10 745 7701
WhatsApp: +27 81 533 4544
Address:
Office 2, Upstairs Offices
Penzance Corner, 19 Penzance Street
New Redruth, Alberton, 1451