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Cancellation Policy
At Digitul, we understand that customers may sometimes need to cancel an order.
This Cancellation Policy explains how cancellation requests are handled.
This policy should be read together with our Terms & Conditions, Refund Policy, Delivery Information and Warranty Policy.
1. Requesting Cancellation
If you wish to cancel an order, please contact Digitul as soon as possible.
Cancellation requests can be made through:
Email: info@digitul.co.za
Phone: +27 10 745 7701
WhatsApp: +27 81 533 4544
Please provide:
Your name;
Order or invoice number;
Product ordered; and
Reason for cancellation, where applicable.
2. Cancellation Before Dispatch
If an order has not yet been dispatched or collected by the courier, Digitul will consider the cancellation request.
Where cancellation is approved and a refund is due, the refund will generally be processed using the original payment method.
3. Cancellation After Dispatch
If an order has already been dispatched, cancellation may need to be handled as a return.
Customers should contact Digitul before refusing delivery or returning the product.
Where a return is approved, the applicable return and refund process will apply.
4. Cancellation and Consumer Rights
Nothing in this Cancellation Policy is intended to remove or reduce any cancellation, return or refund rights available to consumers under applicable law.
Where a statutory cancellation right applies, Digitul will comply with the applicable requirements.
5. Special or Specifically Sourced Products
Some products may be specifically sourced or ordered for a customer.
Cancellation of such orders may be subject to applicable law and any lawful, reasonable costs associated with the order.
Where special conditions apply, Digitul will communicate these to the customer where reasonably possible.
6. Digital Products
Digital products, software keys and digital licences may not be cancellable or refundable once supplied or activated, except where required by applicable law.
Our Refund Policy contains further information regarding digital products.
7. Refund Following Cancellation
Where a cancellation is approved and a refund is due, Digitul will generally process the refund using the original payment method.
Bank and payment-provider processing times may mean that the refund does not immediately appear in the customer's account.
8. Product Unavailability
If Digitul is unable to supply a product that has been ordered and paid for, we will contact the customer and advise them of the available options.
Where the order is cancelled and a refund is due, the applicable amount will be refunded.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
Incorrect or incomplete delivery information may cause delays or additional delivery costs.
Digitul's Delivery Information states that delays or additional delivery costs caused by incorrect or incomplete address information may be the customer's responsibility.
10. Cancellation Request Does Not Automatically Confirm Cancellation
Submitting a cancellation request does not automatically mean that the order has been cancelled.
Digitul will confirm whether the cancellation has been accepted and advise the customer of the applicable next steps.
11. Consumer Rights
Nothing in this Cancellation Policy is intended to remove, restrict or reduce any consumer rights that cannot lawfully be excluded or limited.
Where applicable South African consumer-protection legislation provides a customer with a cancellation, return or refund right, that right will apply.
12. Contact Us
For cancellation requests:
Digitul
Email: info@digitul.co.za
Phone: +27 10 745 7701
WhatsApp: +27 81 533 4544
Address:
Office 2, Upstairs Offices
Penzance Corner, 19 Penzance Street
New Redruth, Alberton, 1451