Cancellation Policy

1. Requesting a Cancellation

If you wish to cancel an order, please contact Digitul as soon as possible. Providing your order details will help us process your request.

You should provide the following information:

• Your name
• Order or invoice number
• Product ordered
• Reason for cancellation, where applicable

You can contact us using the details provided below.

2. Cancellation Before Dispatch

If an order has not yet been dispatched or collected by the courier, Digitul will consider your cancellation request.

Where cancellation is approved and a refund is due, the refund will generally be processed using the original payment method, subject to applicable law and the relevant payment provider's procedures.

3. Cancellation After Dispatch

If an order has already been dispatched, cancellation may need to be handled as a return.

Please contact Digitul before refusing delivery or returning a product so that we can explain the appropriate process.

Where a return is approved, our Returns & Refunds Policy and any applicable consumer rights will apply.

4. Specially Sourced Products

Some products may be specifically sourced or ordered for an individual customer. Cancellation of these orders may be subject to applicable law and any lawful, reasonable costs associated with the order.

Where special cancellation conditions apply, Digitul will communicate them to the customer where reasonably possible.

5. Digital Products and Software Licences

Digital products, software keys, and digital licences may be subject to specific cancellation and refund conditions, particularly once supplied, activated, or used.

Any restriction on cancellation or refunds will be subject to applicable law and any consumer rights that cannot lawfully be excluded.

Please refer to our Returns & Refunds Policy for further information.

6. Refunds Following Cancellation

Where a cancellation is approved and a refund is due, Digitul will generally process the refund using the original payment method, subject to applicable law.

Bank and payment-provider processing times may affect when the refunded amount appears in your account.

7. Product Unavailability

If Digitul is unable to supply a product that has been ordered and paid for, we will contact the customer and advise them of the available options.

Where the order is cancelled and a refund is due, the applicable amount will be refunded in accordance with applicable law.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Incorrect or incomplete information may cause delivery delays or additional delivery costs. Responsibility for any additional costs will be determined in accordance with our Delivery Information, the circumstances of the order, and applicable law.

9. Confirmation of Cancellation

Submitting a cancellation request does not automatically confirm that an order has been cancelled.

Digitul will advise you whether your request has been accepted and explain any applicable next steps. Until confirmation is provided, please contact us if you need an update on your request.

10. Consumer Rights

Nothing in this Cancellation Policy is intended to remove, restrict, or reduce any consumer rights that cannot lawfully be excluded or limited.

Where applicable South African consumer-protection legislation provides a customer with a cancellation, return, or refund right, that right will apply. Digitul will handle cancellation requests in accordance with applicable legal requirements.

11. Contact Us

For cancellation requests or enquiries about this policy, please contact Digitul: